Hi everyone,

Thanks for visiting Zoodey.com.

 

Shipping

 

Now, we offer handmade jewelry with Free Shipping for Any Order. After get your payment, we will deliver your order in 3 days, and are shipped by Hong Kong post for free. It will take about 2 weeks. We will also provide you with a link to track your packet online.

 

On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship by the timeframe stated on each item's product page.

 

1> Please ensure that you give correct email address as confirmation of your order will be sent to the email address given.

2> Please ensure that you give correct shipping address and receiver’s name, if not, we will not take the responsibility for it.

 

Return:

 

If for any reason you are not completely satisfied with the jewelry you bought from Zoodey.com, we guarantee a convenient full money-back refund or replacement within 30 days after your purchase.

 

If you want to return an item for a refund, please take a few moments to fill out the feedback form in order to help us improve our products and service.

 

1. Email to Zoodey.com, provide us with the basic information of your return claim First, please email to zoodeyjewelry@gmail.com in 10 days after delivered, tell us your intention of replacement or refund, as well as purchase details such as

(1) your name

(2) your Paypal Account ( Email) or other payment information

(3) product name

(4) price

(5) Why return/exchange?

 

We will contact you in 24 hours and follow your return.

 

2. Send back the products

 

please make sure of unworn and brand-new.

 

We strongly suggest that you check the goods carefully once you receive it. The quicker you report the damage, the sooner and better we can handle it.

 

Your returned items will be checked again by us. If there are damages (only damages happen in transmit can be excluded), please note that any jewelry returned showing signs of wear, alteration or damage in any way cannot be accepted and are not returnable.

 

If the jewelry is damaged in transmit or is defective because of our oversight and fault, we will cover the return shipping charge. Otherwise, you will be responsible for the return postage.

 

3. Refund to you

 

Returned item must be received within this 30 day period. We will refund you in 24 hour after we confirm the validity of your return.

 

If you have any questions, please send email to zoodeyjewelry@gmail.com, thanks!


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